Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your Apple product for any reason, we offer a straightforward return process.

Return Conditions

To be eligible for a return, your product must meet these conditions:

• Timeframe: Returned within 14 days of delivery date
• Condition: Unused, undamaged, in original condition
• Packaging: Original Apple packaging, sealed if unopened
• Accessories: All included accessories, cables, manuals, and documentation
• Activation: Device must not be activated or registered to an Apple ID
• Physical Damage: No scratches, dents, or signs of use

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened AirPods or earphones (unless defective)
• Products with removed or damaged serial numbers
• Products damaged due to misuse or accident
• Gift cards and digital products
• Customized or engraved products

Exchanges

If you'd like to exchange your product for a different model or color:

• Follow the standard return process
• Place a new order for the desired product
• We'll prioritize shipping your new order once the return is approved

Note: We recommend placing the new order after your return is approved to ensure product availability.

Refund Process

Refund Method: All refunds are issued to the original payment method used for purchase.

Processing Time:

• Return inspection: 1-2 business days after receipt
• Refund processing: 3-5 business days
• Bank/card processing: 5-10 business days (varies by bank)

Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Return Shipping: Customer is responsible for return shipping costs unless the product is defective or we sent the wrong item.

Defective or Damaged Products

If you receive a defective or damaged product:

• Report Immediately: Contact us within 48 hours of delivery
• Provide Photos: Send clear photos of the damage or defect
• Free Return: We'll provide a prepaid return label at no cost to you
• Priority Processing: Defective returns are processed within 24-48 hours
• Replacement or Refund: Choose a replacement product or full refund including shipping

Wrong Item Received

If we sent you the wrong product:

• Contact us immediately with your order number
• We'll arrange free return shipping
• The correct item will be shipped to you at no additional cost
• You'll receive priority shipping on the replacement

Apple Warranty

All Apple products come with the standard Apple Limited Warranty:

• Coverage: 1 year from date of purchase
• What's Covered: Manufacturing defects and hardware failures
• What's Not Covered: Accidental damage, liquid damage, unauthorized modifications
• Service: Warranty service available through Apple and our authorized service partners

For warranty claims after the 14-day return period, contact Apple Support or visit one of our authorized service partners listed on our Partners page.

AppleCare+ Extended Warranty

Consider purchasing AppleCare+ for extended coverage:

• Extended warranty up to 2-3 years (depending on product)
• Accidental damage coverage
• Priority technical support
• Battery replacement coverage

AppleCare+ can be purchased with your product or within 60 days of purchase.

Cancellations

Before Shipping: Orders can be cancelled free of charge before they ship. Contact us immediately.

After Shipping: Once shipped, you'll need to follow the standard return process after delivery.