Delivery Coverage

We deliver to multiple countries across Africa including South Africa, Kenya, Nigeria, Ghana, Tanzania, Uganda, Zimbabwe, Zambia, Botswana, Namibia, Lesotho, and Eswatini. Check our Partners page to find local collection points in your area.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Delivery destination and country
• Product weight and dimensions
• Selected delivery speed (Standard or Express)
• Current promotions (we occasionally offer free shipping)

You'll see the exact shipping cost before completing your payment.

Order Tracking

Once your order ships, you'll receive:

• Email confirmation with tracking number
• Link to track your shipment in real-time
• SMS updates for Express deliveries
• Estimated delivery date

You can also track your order by logging into your account and viewing your order history.

Packaging & Security

All Apple products are shipped in:

• Original sealed Apple packaging
• Protective outer shipping box with cushioning
• Tamper-evident seals for security
• Discreet packaging (no external branding indicating contents)
• Full insurance coverage during transit

Delivery Requirements

Signature Required: All deliveries require a signature upon receipt for security.

ID Verification: For high-value items, photo ID may be required at delivery.

Delivery Address: Please ensure your delivery address is complete and accurate. We cannot deliver to PO boxes for most products.

Customs & Import Duties

For international shipments:

• Import duties and taxes may apply depending on your country
• These fees are the responsibility of the recipient
• Customs clearance may add 1-3 days to delivery time
• We provide all necessary documentation for customs

Delivery Issues

Delayed Delivery: If your order is delayed beyond the estimated date, contact our support team.

Failed Delivery: If delivery fails, the courier will attempt redelivery or hold at a local depot for collection.

Damaged in Transit: Inspect your package upon delivery. If damaged, refuse delivery and contact us immediately.

Lost Packages: All shipments are insured. We'll investigate and resolve any lost package claims.